Personal Accounts Delivery Authority

Accessibility - help with viewing this site

Changing the size of text

To change the size of the text on this website:

• Select Text Size from the View menu (in some browsers Text Size may be called Text Zoom or Zoom); then
• Choose the size that you want from the Text Size menu

Accessibility advice for Apple Mac users

The Apple Mac operating system includes many accessibility options, including resizing text, text-to-speech and keyboard alternatives to mouse functions.

Visit the Apple website's accessibility section (new window)

Help with PDF documents

You can download Portable Document Format (PDF) documents using Adobe Reader - available free of charge.

If your screen reader software (for example an audio-enabled web browser) is not compatible with Adobe Reader, Adobe provide a free online tool to convert the content of PDF files to text - so they can be understood by most screen reader applications.

Changing the look of the site

This page tells you how to:

• Change the text font;
• Change the text colour;
• Change the background colour; and
• Remove images.

The instructions are different, depending on which browser you are using.

Instructions for Microsoft Internet Explorer users
Changing the text font

• Select Internet Options from the Tools menu (on older versions Internet Options may be in the View menu)
• Press the Accessibility button.
• Tick the box next to Ignore font styles specified on Web pages
• Press OK
• Press the Fonts button
• Choose your font from the drop-down menu under Web page font
• Press OK

Changing the text colour or the background colour

• Select Internet Options from the Tools menu (on older versions Internet Options may be in the View menu).
• Press the Accessibility button
• Tick the box for Ignore colors specified on Web pages
• Press OK
• Press the Fonts button
• Untick the box for Use Windows colours
  • To change the colour of the text, press the button to the right of Text, choose your colour from the palette and press OK
  • To change the colour of the background, press the button to the right of Background, choose your colour from the palette and press OK.
• Press OK

Removing the images

• Select Internet Options from the Tools menu (on older versions Internet Options may be in the View menu)
• Select the Advanced tab at the top right corner of the box
• Scroll down to the Multimedia heading
• Untick the box next to Show Pictures
• Press OK

More information

For more information visit Microsoft's Internet Explorer Accessibility Resources.

Instructions for Firefox and Netscape Navigator users

Changing the text font

• Select Options from the Tools menu (on older versions you may have to select Preferences from the Edit menu)
• Press the Fonts & Colors button in the General Options (on older versions you may have to select Fonts from the Appearance category)
• Tick the box for Always use my Fonts (on older versions you may have to untick the box for Allow documents to use other fonts)
• From the Proportional box select whether you want to use a Serif or Sans Serif font. (Sans serif is normally clearer)
• Select the font from the Serif or Sans Serif box you want to use
• Press OK

Changing the text colour or the background colour

• Select Options from the Tools menu (on older versions you may have to select Preferences from the Edit menu)
• Press the Fonts & Colors button in the General Options (on older versions you may have to select Colors from the Appearance category)
• Tick the box for Always use my Colors (on older versions you may have to tick the box for Use my chosen colors)
• To change the colour of the text, press the button to the right of Text, choose your colour from the palette
• To change the colour of the background, press the button to the right of Background, choose your colour from the palette
• Press OK

Removing the images

• Select Options from the Tools menu (on older versions you may have to select Preferences from the Edit menu)
• Select Web Features (on older versions you may have to select Advanced)
• Untick the box next to Load Images (on older versions Load Images may be called Automatically Load Images)
• Press OK

More information

For more information about Firefox Options visit Firefox Help.

For more information about Netscape Options visit Netscape Help.

Instructions for Opera users

Changing the text font

• Select Preferences from the File menu
• Select Page Style
• Press Configure modes button
• Under Author mode tick My fonts and colors and untick Page fonts and colors
• Press OK
• Select Fonts
• Select Normal from the list and press Choose
• Press the button below Color, choose your colour from the palette and press OK
• You might also like to change the colour for Headings 1 to 4 as well
• Press OK.

Changing the text colour

• Select Preferences from the File menu
• Select Page Style
• Press Configure modes button
• Under Author mode tick My fonts and colors and untick Page fonts and colors
• Press OK
• Select Fonts
• Select Normal from the list and press Choose
• Choose the font of your choice and press OK
• You might also like to change the font for Headings 1 to 4 as well
• Press OK

Changing the background colour

• Select Preferences from the File menu
• Select Page Style
• Press the button to the right of Background color, choose your colour from the palette and press OK
• Press OK

Removing the images

• Select Preferences from the File menu
• Select Page Style
• Press the button to the right of Background color, choose your colour from the palette and press OK
• Press OK

Instructions for Apple Mac users

If you use an Apple Mac you should visit the Apple website's accessibility section.

More information

Read the BBC accessibility guide for more advice