How will NEST work

We envisage that NEST (National Employment Savings Trust) will be delivered largely through e-channels – which could include the internet, email, text messages and future digital platforms so that:

  • it is easy to access information in a timely and accurate way
  • automated processes can be used where possible to deliver faster responses to users and to avoid errors and re-work.

Non 'e' services will be used where appropriate – for example, for complex services that don't easily fit an e-model, and for members who can't access digital channels.